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[ Solved ] B&O Play Problems - Download Audio Driver for HP

Problem : Can not change the sliders or untick the B&O PLAY boxor change from music to movie or voice. Or any other similar problem.
Earlier there used to be a B&O sound manager to provide graphic equaliser and other functions. but after a windows update B&O Control panel is missing.

Bang & Olufsen Beoplay is the new audio currently HP Laptops come with

Try the following.

Download the Realtek Audio installer and save it to your Downloads folder.


When done, hold down the Windows key and press R.

Into the Run window type devmgmt.msc and hit enter.

In the Device Manager window, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver.


When the reinstallation has completed, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

When windows has reloaded, open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let Windows fully load for a few minutes before checking.

Download Realtek Audio Driver                                                 Download Chipset Driver

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