HP Pavilion 14-al000, 14-av000, 15-au500, 15-au000, 15-aw000, 15-bc000, OMEN by HP 15-ax000 and HP 17-w000 Notebook PCs - Volume Level Changes Automatically and Decreases to a Low Level
The volume level changes automatically and decreases to a very low level. Changing the volume level rapidly during audio playback causes the audio to be distorted.
The information in this document applies to the following:HP Pavilion 14-al000 Notebook PC series
HP Pavilion 14-av000 Notebook PC series
HP Pavilion 15-au500 Notebook PC series
HP Pavilion 15-au000 Notebook PC series
HP Pavilion 15-au000 Notebook PC series (Touch)
HP Pavilion 15-aw000 Notebook PC series
HP Pavilion 15-aw000 Notebook PC series (Touch)
HP Pavilion 15-bc000 Notebook PC series
HP Pavilion 15-bc000 Notebook PC series (Touch)
OMEN by HP 15-ax000 Laptop PC
OMEN by HP 17-w000 Laptop PC
To resolve this issue, download and install the following SoftPaq to update the audio driver:
This package provides the driver for the Realtek High-Definition (HD) Audio in supported notebook models that are running Windows 10 64 bit operating system.
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