This support document applies to HP and Compaq All-in-One and notebook computers with Windows 10 and Windows 8.
If the computer touch screen is not responding when tapped, or if the mouse pointer moves to the wrong place on the screen, follow the steps in this document to fix the touch screen performance.Before you proceed: Verify that the computer has a touch screen
If your notebook screen has never responded to touch input, but you think it should, use the methods and steps in this section to determine whether the screen is equipped with touch.- In Windows, search for and open View pen and touch info. If the Pen and touch section reads No pen or touch input is available for this display, the computer does not have a touch screen.
- Check the product specifications for your notebook model on the HP Customer Support website.
- Check the labels on the notebook and on the product packaging. Notebook and All-in-One computer models equipped with touch screens are branded with the word Touch or TouchSmart.
Screen does not respond to the stylus
If the screen is not responding to the stylus, or you are having other issues with the stylus, see Touch Screen Stylus Pen Is Inaccurate or Stops Working.
Screen does not respond to touch, or responds intermittently
Use the troubleshooting steps in this section if the touch screen does not respond, or if the screen sometimes responds and sometimes does not.
Perform a hard reset (notebook PCs)
If the touch screen no longer responds to touch, perform a hard reset as the first troubleshooting procedure. Use one of the following sets of steps to reset your notebook:
After resetting the notebook, test the touch screen functionality. If the touch screen still does not respond, continue following the steps in this document.
Perform a full shutdown (All-in-One PCs)
Windows 10
- Click the Start button, then click Power.
- Click Restart.
- Wait while the computer shuts down and then restarts.
- Tap the screen to see if it responds. If it does not, continue.
Windows 8
- Press the Windows + I key.
- Click Power, press and hold the Shift key, and select Shut down.
Figure : Power options with Shut down selected - Power options with Shut down selected
- Press the Power button to turn on the computer.
- Tap the screen to see if it responds. If it does not, continue.
Enable the touch screen driver in Device Manager
- In Windows, search for and open Device Manager.
- Expand the Human Interface Devices heading.
- The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
- If the option to enable the device is included in the menu, click Enable.
Figure : Enable HID-compliant touch screen
If the Enable option does not appear in the menu, continue to the next step.
Reinstall the touch screen driver in Device Manager
Reinstall the original touch screen device driver that came installed on your computer using the following steps:
- In Windows, search for and open Device Manager.
- Expand the Human Interface Devices heading.
- The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
Figure : Uninstall HID-compliant touch screen - Uninstall HID-compliant touch screen in Device Manager
- Confirm the uninstallation.
- Restart the computer to reinstall the touch screen driver.
If the touch screen still does not respond after reinstalling the driver, continue to the next step.
Install Windows updates
Device driver updates released through Windows update might resolve the touch screen issue. Install the latest Windows updates.
Configure the touch display
Configure the touch display to identify your screen as a touch screen.
- In Windows, search for and open Tablet PC Settings.
- On the Display tab of Tablet PC Settings, click Setup.
Figure : Setup button in the Tablet PC Settings window
- Click Touch input.
Figure : Touch input
- Follow the on-screen directions to identify your screen as a touch screen.
- Tap the screen to see if it responds. If it does not, continue to the next step.
Adjust the power management settings for your touch screen
Touch screen responds inaccurately
If you suspect that the touch screen is not functioning properly, go to the Windows desktop and move your finger across the screen. If the mouse pointer moves directly under the tip of your finger, touch functionality is working correctly. If the mouse pointer moves more than half an inch (1.3 centimeters) away from the tip of your finger, start by cleaning the screen. To do so, with the computer off, moisten a soft, damp cloth with water and gently wipe the screen to remove dirt and smudges.
Step 1: Perform a hard reset (notebook PCs)
If the touch screen no longer responds to touch, perform a hard reset as the first troubleshooting procedure. Use one of the following sets of steps to reset your notebook:
After resetting the notebook, test the touch screen functionality. If the touch screen still does not respond, continue following the steps in this document.
Configure the touch display
Touch screen function changed after upgrading to Windows 10
The touch screen function in Windows 10 has changed from previous versions of Windows. This occurs after Windows 10 is installed. This functionality affects all HP computer with touch capabilities. This function is by design in Windows 10.SEE DETAILS : Here
HP Pavilion 14-b100 Sleekbook Notebook PCs - Touch screen is intermittently nonresponsive (Windows 8)
The touch screen is intermittently nonresponsive during use. To resolve this issue, download and install the following SoftPaq:sp63116.exe
HP Split 13 and Pavilion 11-h000 x2 PCs - Touchpad and touch screen are intermittently nonresponsive (Windows 8.1)
The touchpad and touch screen are intermittently nonresponsive after upgrading the operating system to Microsoft Windows 8.1.To resolve this issue, download and install the following SoftPaq:
sp64569.exe
sp63620.exe
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